Shipping and Delivery FAQ

Can I expedite my shipping?

The following shipping options are available when you check out. Expedited orders placed before 1 p.m. Eastern Standard Time on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

***PLEASE NOTE SPECIAL SPEC REQUESTS MAY DELAY DELIVERY TIMES***

  • Standard Shipping (delivery within 4-5 business days): FREE*
  • 1-Business Day Shipping and Handling: $50 per order
  • 2-Business Day Shipping and Handling: $30 per order
  • 3-Business Day Shipping and Handling: $20 per order

Sorry, FREE and/or expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Do you ship internationally?

We do ship to international locations other than U.S. Territories and Military APO/FPO addresses. Please email us at customerservice@primebowling.com for a shipping quote..

Do you ship to PO Boxes or Military APO/FPO addresses?

Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

How are orders shipped and delivered to Alaska or Hawaii?

Packages are sent via USPS Priority Mail for a nominal shipping cost. Total shipping fees are calculated and can be viewed BEFORE the checkout and payment process. USPS Priorty Mail can take 5-10 business days for arrival to these locations.

How are orders shipped to US Territories and APO/FPO addresses?

Packages are sent via USPS Priority Mail for a nominal shipping cost.Total shipping fees are calculated and can be viewed BEFORE the checkout and payment process. Please allow additional time for orders shipped to these addresses.

How can I track my order?

Once an order has shipped out, we will send you an email with the tracking number. Tracking information will normally arrive within 24 hrs. after order processing. Orders placed after 1pm EST on a Friday may not receive tracking information until Tuesday morning.

How long will it be before I receive my order?

For standard shipping, you should receive your order within 4-5 business days.

Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

When will I get my order?
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I just received an email with my tracking number and the number shows my order was delivered. How is that possible?

UPS recycles tracking numbers. Sometimes for a full day after a tracking number is re-assigned to a new package, the information will pertain to the previous order.

When this happens, please rest assured, your tracking number information will be availablein ashort period of time and will soon indicate the correct delivery date. Once the packageis scanned by UPS, you will also be able to click the “view package progress”link, and theupdated tracking detail will be reflected.

Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!

If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping assuming we haven’t yet hit our 1pm cutoff time. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our efficient warehouse staff have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our efficient warehouse staff have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.

What are the shipping charges for returning an order?

There are no return shipping charges for orders originally shipped to a destination within the United States. Returns from Alaska, Hawaii, U.S. Territories, or from Military APO/FPO addresses may incur a nominal return fee. Please note UPS return shipments must also be shipped from the United States.

What do you charge for standard shipping an order?

All orders shipped to a destination within the United States ship free of charge. Alaska, Hawaii, U.S. Territories or Military APO/FPO addresses are shipped at a nominal fee which is calculated and can be viewed BEFORE the check out and payment process.

Will I have to sign for my package?

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, any order placed for a gift card will require a signature upon delivery.